CUSTOMER ORDER GUIDELINES
Ministry Gift Shop makes every effort to maintain, if not improve upon, the quality of our fine products. We are sure you will be delighted with your selections. Please inspect your package immediately upon receipt. If there is any problem with your order, please contact us within 24 hours of receipt.
ORDERS
Orders can be placed 24 hours a day, seven days a week via our web site. Telephone orders can be placed Monday - Friday from 9am to 6pm CST. Call us at 972-248-7776.
Ministry Gift Shop accepts the following credit cards: MasterCard and Visa for our online orders. Checks may be accepted for phone orders only. All checks received in the mail for orders, must be cleared before product is shipped. All prices are subject to change without notice. Website prices do not reflect the cost of delivery. We do not ship C.O.D. Sales taxes will automatically be added to any applicable purchase.
SHIPPING AND DELIVERY
All in stock items will ship between 1-3 business days of receipt of order. Due to the relationship of Ministry Gift Shop, items may be fulfilled from different manufacturers. Items that are not in stock but readily available through a partner organization or company will usually ship within 5-7 business days. If you do not receive an item within ten (10) days of your order, please contact us immediately. Please allow longer delivery times for custom items.
During December and other peak periods, we may require several days to process and deliver your order and will inform you of any unusual delays.
Ministry Gift Shop will not assume responsibility for any incorrect addresses provided to us; delivery, return and re-delivery charges will apply.
INTERNATIONAL SHIPMENTS
Ministry Gift Shop will ship anywhere in the world, provided the customer assumes all shipping costs, taxes and tariffs. Please note that our website will not generate accurate shipping charges for international shipments, even those going to Canada or Puerto Rico. If you would like specific information regarding costs, please contact Customer Service at service@ministrygiftshop.com or (972) 248-7776.
EXCHANGES
If you wish to have a completely different item to what you received, you may send back your order for a full exchange. If there is a difference in price between the items being exchanged you will be charged or credited for the difference.
Exchanges will be shipped back to you FREE of charge.
How to make an exchange:
Email or Call Customer Service: Email or call customer service with and inform us of your intent to make an exchange so we can verify that the item you want is available and in stock so it can be held for you.
Pack Your Exchange: If you are making a complete exchange for a completely different item, please enclose your item and it's packaging (please make sure that the item you are sending back is damage free, unworn, and unused) into a shipping box with your Return/Exchange from.
Ship your Exchange: Ship your exchange to us through a traceable method like UPS, FedEx or the United States Postal Service (Please use a method that includes tracking such as express mail or priority post).
Ship your exchange to:
Ministry Gift Shop- Exchange Department
18208 Preston Road
Suite D9-103
Dallas, Texas 75252-6117
Tel: 972-248-7776
RETURNS
If you are not fully satisfied with your purchase simply return the item(s) within 14 days from date received, for a prompt and courteous refund. Please contact our Customer Service Department at 972-248-7776 to obtain a Return Authorization Number (no exchange or refund will be obtained without a Return Authorization Number) with a reason for the return.
IMPORTANT NOTE: Custom products CANNOT be returned. If an item is incorrectly made or received structurally damaged, we will replace it immediately at no extra cost to you.
QUALITY
PRIVACY & SECURITY
All e-mail addresses and personal information (such as name, address, credit card number, etc.) are transmitted in an encrypted form for your protection. All information is collected for our use only; Ministry Gift Shop protects this information both online and offline.
GIFT CERTIFICATES
Ministry Gift Shop gift certificates may be redeemed toward the purchase of any of our products. Gift certificates must be redeemed over the phone. To redeem yours, please contact Customer Service toll-free at (972) 248-7776.
All gift certificates are mailed out via USPS First-Class Mail upon receipt of your order.
GIFT NOTES
A simple personalized gift note can be included with all of our products at no extra charge. Please be sure to include a signature!
HOW TO CONTACT US
E-mail - orders@ministrygiftshop.com
Phone - (972) 248-7776
Fax - (972) 559-3921
